Service mode
We take to active service to eliminate the problems， and will be given priority to minimize failure rate， failure of response is complementary form a combination of two kinds of service to provide customers with comprehensive technical support services， details are as follows:
Active service
Regular visit: every month the system to the customer conduct a comprehensive inspection， and submit relevant documents.
Data analysis: after completion of the inspection， the senior engineer according to the testing feedback information for data analysis， troubleshooting， and submit relevant documents. System assessment services: according to the needs of customers， for the performance of the system and safety testing and evaluation， the submission system assessment and retrofit scheme， provide objective basis for the planning system.
Emergency services: the highest can provide 7 * 24 * 4 (i.e.， 7 days a week， 24 hours a day for four hours to the scene. Telephone technical support: solve the system by telephone is in use process encountered technical problems.
Remote maintenance: the phone cannot be resolved， with remote access， remote access to equipment and system maintenance.
On-site technical service: telephone and remote access is invalid， provide on-site technical support service.
Site visit technical services: on-site service， except for fault repair， visit to the whole system， troubleshooting， and submit the proposal.
Consulting and training
Informal regarding the customers care about technical problems， technical exchanges， and the system construction (free) provide the construction plan.
Regularly or irregularly targeted training， through training to improve maintenance personnel practical ability of system maintenance.
|
序号 |
服务类别 |
服务标准 |
说明 |
备注 |
|
1 |
主动巡检 |
每季度一次/每月一次 |
二选一 |
现场 |
|
2 |
应急服务 |
7*24*4/5*9*4响应 |
二选一 |
现场 |
|
3 |
远程技术支持 |
按用户要求 |
必选 |
远程 |
|
4 |
电话技术支持 |
按用户要求 |
必选 |
远程 |
|
5 |
硬件保修服务 |
配件的提供及现场更换 |
可选 |
现场 |
|
6 |
备机服务 |
在设备故障无法短期修复时，提供临时备机保证应用的不停 |
可选 |
备件库 |
|
7 |
系统优化服务 |
按用户要求 |
必选 |
现场 |
|
8 |
系统的应用服务 |
按用户要求 |
必选 |
现场 |
|
9 |
技术培训与交流 |
按客户要求提供 |
可选 |
现场/异地 |
