HuiCheng service management review:

    To provide customers with high value products and services， HuiCheng technology attaches great importance to the customer service management， continuously introducing the international advanced management ideas and management tools to company management.

    We by "Service Manager (Service Manager)" system， the tracking system for the users of the Service contract and Service contract management and maintenance， improve Service quality and customer satisfaction.

    Organize service manager team， to achieve the supervision of service contract execution and coordination of resources， customer visits and exchanges， customer complaint handling and service plan formulation， a kick-off meeting for services， service meeting， service resources， preventive measures， such as service follow-up plan.

    Communication cooperation with related manufacturers， help organize the necessary technical communication; With internal interfaces， actively listen to other team advice and opinions about the service contract execution; Combined with various aspects information， coordination with other team work， put forward to improve the quality of service plan and execute it.

    By establishing CRM system， process and technical requirements， all-round services for customers to provide in-depth， constantly improve our service level and service quality， always stay in the same industry leading level.

    A full set of service management processes:

     1) make an appointment to customer data management

     2) service project management

     3) task management service

     4) customer service documents management

     5) stage summary and analysis report to management

     6) customer service cost management

     7)the site service specification

     8) employee behavior handbook